Shipping policy
Shipping Policy
Thank you for shopping with us. We aim to provide you with reliable and efficient shipping, so you can enjoy your purchases with peace of mind.
Shipping Provider
We exclusively use DHL for all our shipments to ensure fast and secure delivery. All orders include tracking so you can follow your package every step of the way.
Shipping Destinations
We currently ship to EU/EEA countries.
Shipping Times
We usually fulfill orders within 24h during business day. Once your order is shipped, the estimated delivery times are as follows:
- Domestic Shipping: 1-5 business days
- International Shipping: 5-15 business days, depending on destination and customs clearance
Please note that delivery times are estimates provided by DHL and may be subject to change, especially during peak times or due to unforeseen delays.
Shipping Costs
Shipping costs will be calculated at checkout based on your location and order weight. We offer competitive rates through DHL to ensure the best possible shipping experience.
Tracking Information
As soon as your order is shipped, you will receive a confirmation email containing your DHL tracking number. You can use this number to monitor the progress of your shipment at any time via the DHL tracking website.
Customs and Duties
For international orders, customs fees or import duties may apply, depending on your country’s regulations. These charges are the responsibility of the recipient. Please check with your local customs office for more details.
Lost or Delayed Packages
If your package appears lost or delayed, please reach out to us, and we will work with DHL to resolve the issue as quickly as possible. While we cannot control delays due to customs or unforeseen circumstances, we will do everything we can to assist you.
Contact Us
For questions or concerns regarding your shipment, please reach out to our customer support team at team@chevaldesvents.com